What makes us different from other IT and CAD & BIM service providers?
We are approachable, New Zealand-based and focused on long-term relationships. We have been serving New Zealand businesses since 1992 and provide a strategic, business-focused approach.
Our goal is to help you drive business efficiency and success, so you can provide an excellent service for your clients.
Who do we work with?
We mainly work with professional service businesses across New Zealand, with the added speciality of CAD and BIM services for the architecture, and engineering sectors.
How do we support you?
We focus on making technology effortless and efficient. When your technology needs are strategically thought through and implemented you lay the foundation for business success.
Our support helps you pursue larger contracts and improve overall operational efficiencies.
What is our approach to client relationships and communication?
We value long-term relationships.
You will always be treated as an individual (not a number), which means we get to know you, your business goals and then work with you to ensure your technology solutions help you achieve those goals.
How do you ensure proactive support rather than just reactive fixes?
It’s about having a contract with us.
Our contracts ensure monitoring and maintenance schedules are taken care of and they help prevent downtime.
What is your response time for critical issues?
Service Level Agreements (SLAs) define guaranteed response and resolution times.
What kind of reporting and transparency do you provide?
Do they offer dashboards, regular health reports, and cost breakdowns?
How do you handle scalability and future growth for your clients?
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What kind of troubleshooting and technical support do you provide?
Ask about response times, escalation processes, and whether they offer dedicated account managers.
